Privacy Policy

Last Updated: March 31, 2026

Your story matters to us — and so does your privacy. At MusicCustom, we understand that when you share a personal story about someone you love, you're trusting us with something deeply meaningful. This policy explains exactly how we handle your information, in plain language.

The Short Version

We never sell your personal stories or information. Period.
Your story is used only to create your custom song — nothing else.
We delete your story data upon request at any time.
We don't share your information with advertisers or data brokers.
Our musicians sign confidentiality agreements.

What We Collect

Information You Provide

What	Why	How Long We Keep It
Your story / message (the personal details about your loved one)	To create your custom song	Until you ask us to delete it, or 12 months after delivery — whichever comes first
Name and email	To communicate about your order and deliver your song	As long as your account exists
Payment information	To process your purchase	We never store full card numbers — payments are handled by Stripe, a PCI-compliant processor
Order preferences (genre, mood, special requests)	To make your song exactly right	Same as your story data

Information Collected Automatically

What	Why
Device and browser type	To make our website work properly on your device
Pages visited	To improve our website experience
IP address	For security and fraud prevention

We use cookies only for essential website functionality and anonymous analytics. We do not use tracking cookies to serve you ads on other websites.

How We Use Your Information

We use your information for one purpose: to create and deliver the best possible custom song for you.

Specifically:

Creating your song — Your story is shared only with the musician(s) assigned to your order
Communicating with you — Order updates, revision requests, delivery
Processing payment — Through our secure payment partner (Stripe)
Improving our service — Anonymous, aggregated data only (never your personal story)

What We Will NEVER Do

Sell your personal information to anyone
Share your story with advertisers or data brokers
Use your personal story for marketing without your explicit written consent
Send your information to AI training datasets
Share your story publicly in any form

How We Protect Your Story

We know your story is personal. Here's how we keep it safe:

Musician confidentiality — Every musician who works with MusicCustom signs a confidentiality agreement. They are contractually prohibited from sharing, copying, or discussing your story outside of creating your song.
Encrypted transmission — All data between your browser and our servers is encrypted using TLS/SSL (the same technology banks use).
Secure storage — Your story and personal data are stored on encrypted servers with restricted access.
Limited access — Only the musician(s) working on your specific order and our support team can see your story details.
No unnecessary retention — We automatically delete story details 12 months after song delivery. You can request earlier deletion at any time.

Your Rights — You're in Control

You have full control over your personal information:

Your Right	How to Exercise It
See your data	Email us and we'll send you everything we have within 7 days
Delete your data	Email us and we'll delete your personal story and account data within 7 days
Get a copy	Request a portable copy of your data at any time
Opt out of emails	Click "unsubscribe" in any email, or email us
Correct your data	Email us with any corrections

To exercise any of these rights: Email [email protected] with your request. We respond within 48 hours.

Third Parties We Work With

We only share the minimum necessary information with trusted partners who help us deliver your song:

Partner	What They Receive	Why
Stripe (payment processor)	Payment details	To securely process your purchase
Our musicians	Your story and song preferences	To create your custom song
Email service	Your email address	To send order updates and delivery

None of these partners are permitted to use your information for their own marketing purposes.

We do not use third-party analytics that track you across other websites. We do not participate in data broker networks.

Children's Privacy

We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

California / CCPA Rights

If you're a California resident, you have additional rights under the CCPA:

Right to know what personal information we collect
Right to delete your personal information
Right to opt out of the sale of personal information — we don't sell your data, so there's nothing to opt out of
Right to non-discrimination for exercising your rights

If you're in the EU/EEA, we process your data based on:

Contract performance — to create and deliver your song
Legitimate interest — to improve our service and prevent fraud
Consent — for any optional communications

You have all rights listed above, plus the right to lodge a complaint with your local data protection authority.

Changes to This Policy

If we make significant changes to how we handle your data, we will:

Update this page with a new "Last Updated" date
Email you about the change if it affects how we use your story data
Never reduce your protections without your explicit consent

Questions?

We're real people, and we're happy to answer any questions about how we handle your information.

Email: [email protected] Response time: Within 48 hours

MusicCustom is committed to protecting your privacy because we believe that when you trust us with your story, that trust is sacred. We will always handle your personal information with the same care we put into creating your song.